What Are the Most Common BPM Risks and How to Fight Them?

As big supporters of business process management (BPM), we've really seen it work wonders to simplify things in all sorts of industries and help businesses hit their targets.

But, let's be real—on-the-ground experience has shown us there are some legitimate risks when you're putting BPM into action.

We've been through it and seen troubles pop up like a lack of support from the executives, processes that stay under wraps, and confusion about the best tool for the job.

It's crucial to understand that recognising these issues is pretty much the first half of the game. Part two involves finding strategies to solve these problems, like making sure BPM is as transparent as possible, mapping out processes clearly, and having an excellent understanding of your business goals.

Keeping these challenges on your radar and being ready to counter them is absolutely key to succeeding in the BPM arena. We have plenty of advice, so let's get started.


Why Implement Business Process Management?


Business process management (BPM) is not just a trend but a decisive instrument capable of turning the wheel of fortune to your business's benefit.

  • It reduces time and resource waste: Process optimisation is at the heart of BPM, a keenly calibrated method that our team of developers in London swears by. By defining tasks and eliminating redundant processes, it significantly restrains the misuse of resources and time. It's process control in BPM that results in a remarkable BPM return on investment.
  • Improved adaptability to market changes: It helps you sing the adaptive BPM hymn - think of it as your business agility in BPM. As we learned from a BPM case study, proper implementation of BPM equates to staying in step with market projections, demonstrating organisational agility, and making your business responsive to market fluctuations.
  • Clear process visibility: The BPM lifecycle is all about transparency. This offers panoramic process visibility, a crucial element for optimised business operations. With a clear view of your operations, decision management is catapulted, leading to better business intelligence in BPM.
  • Better decision-making: With metrics in BPM and key performance indicators charting your course, decision-making becomes as simple (and as complex) as connecting the dots. Through an Agile BPM method harnessed by BPM governance, BPM project management allows you to predict outcomes accurately by using a data-driven approach.


Issues that May Arise when Implementing BPM 


Introducing BPM can unlock impressive value, but it's not exempt from challenges. When implementing BPM, a few issues can discourage success. Let's delve into some common ones and their solutions.


Lack of Executive Endorsement and Support


The issue: No BPM project can prevail in an environment devoid of enthusiastic support from the top management. Without this endorsement, BPM initiatives often lag, creating a chasm between strategic goals and operational realities.

Solution: Mobilising executive backing is critical. This can be achieved by demonstrating the business value of BPM, showcasing metrics on cost reduction in BPM, or even sharing a BPM case study. For example, our team of developers in the UK uses "proof of concept" projects to win executive support by realising small wins achievable in a short time frame.


Not Enough Transparency and Traceability of Processes


The issue: Transparency in BPM is pivotal. An opaque approach breeds distrust and hampers employee buy-in. Moreover, when crucial processes lack traceability, measuring the BPM's efficiency can be a Herculean task.

Solution: Process visibility brought by detailed BPM documentation and dashboards can guarantee transparency and traceability. Furthermore, leveraging business intelligence in BPM can provide actionable insights, making decision management smoother.


Insufficient Infrastructure for Testing


The issue: BPM implementation can sail into rough waters if the right testing environment isn't set up. Infrastructure tethered to legacy solutions often cannot bear the agile BPM method.

Solution: Adopting robust IT infrastructure in BPM is indispensable. We discovered that using adaptable BPM technology, like cloud-based BPM systems integration, can provide a strong foundation for testing, allowing for business transformation and agility.


Confusion over the Suitable Tool for the Specific Task


The issue: Selecting a BPM tool can be baffling. Well, here's a tip from our developers - you should pay attention to the specifics of your business needs and processes before selecting a tool.

Solution: Seek advice from a competent BPM consultancy to assist in the tool selection process. Remember, inclusive features in BPM software don't necessarily mean it's the best fit for your organisation. Focus on what your business objectives are and select the BPM tool that aligns best with them.


Unclear Business Objectives


The issue: If you start your BPM journey without clear business objectives, it's like boarding a ship without a navigation system. Unclear objectives can lead to confusion, inconsistent decision-making, and ineffective BPM project management processes.

Solution: Define your business objectives clearly from the outset. Use key performance indicators (KPIs) to measure progress towards your goals, and review them periodically. Utilise process mapping and process modelling techniques to align your BPM strategies with your objectives.


Hidden Processes Prone to Failures


The issue: Hidden processes can become a significant BPM risk. These unseen elements may cause breakdowns in process reengineering and improvement initiatives.

Solution: Deploy process analysis and process automation techniques to uncover and address these hidden processes. Transparency in BPM is paramount to identifying and rectifying these potential failures. Risk mitigation in BPM is critical.


Rigid External Contracts and Incentives


The issue: Fixed external contracts can stifle BPM efforts. Flexibility is key in BPM implementation; a stiff contract could hinder necessary adjustments in process optimisation.

Solution: Foster relationships with partners that understand and support your BPM initiatives. Ensure your contracts enable modifications that can support the evolution of your BPM lifecycle. Remember, incentives in BPM can catalyse operational efficiency.


Need Support in Getting Your BPM Running? We can Help!


Beyond resolving confusion over BPM tool suitability, clarification of business objectives and unmasking hidden processes are cornerstones of successful BPM implementation.

However, even when addressing these issues, challenges can crop up. For instance, inflexible external contracts and incentives may hinder process reengineering and automation.

Therefore, the support of BPM consultancy can be invaluable in these endeavours, offering the enterprise BPM solutions that best fit your business: BPM software for robust process modelling and testing infrastructure, cloud BPM to increase accessibility, or even a custom-crafted solution to cater for unique BPM project management needs.

At CodePixi, we've discovered the strategic value of understanding these BPM risks and benefits—the knowledge we bring into the design of our bespoke apps. With our team of bespoke software developers in Bristol, you're in safe hands, so don't hesitate to get in touch with us if you are planning on bringing business process management into your company.